We recently met with a company who have a Siemens phone system, just like the ones we install and maintain. I asked how much they paid for maintenance, they weren’t sure but it prompted them to look into it. It turned out that the person who organised the install of the system and its ongoing maintenance no longer worked at the company. I knew for a system of their size (they had approx 15 phones) we would charge in the region of £500 per annum, obviously subject to a survey.
A few days later I received an email with some shocking figures. Their maintenance costs were more than doubled compared to ours but here is the worrying part; they were locked in to a very lengthy 7 year agreement!
At Telcare we do things differently. Our maintenance agreements are for 12 months, and cancellation, should you wish to leave us, is easy. All you have to do is notify us 60 days prior to the expiry date.
Maintenance costs are determined by the amount of equipment you have, for example a main control unit and handsets.
There are different levels of service too, for some a standard agreement providing cover for the 9 – 5 working day is quite sufficient, however, there are businesses that work around the clock and need 24 hr assistance.
We realise that not every customer has the same requirements so we always try to come up with a flexible plan to suit your business needs.
Here’s the best part, when you call the Telcare helpdesk you get to speak to a real person, and it’s very likely that you will get to speak to the same person the next time you call. We are proud to say that we have formed great relationships with our customers over the years by offering an honest, practical and friendly service.
Moral of this story, don’t get locked in, do a little research, the good guys are out there!
